Frequently Asked Questions

We currently have 3 convenient Merrimack Valley locations which include:

• Haverhill: Papa Gino’s – 782 River St, Haverhill MA 01832 – shares parking lot with Dunkin Donuts – at intersection of River St and RT 495 – 1/2 block past Walgreen’s on the right
• North Andover: North Andover Mall, 350 Winthrop Ave(Rt 114), North Andover – Near the Payless Shoe end of parking lot
• Chelmsford: Drum Hill –Burger King, 77 Drum Hill Road (back parking lot to the far right away from Drive-Thru)

Note: Overnight parking allowed at this location only. (Open 24hrs)
Parking is at your own risk at the Haverhill and North Andover locations if it’s overnight, day time parking is allowed!

For day trips, we require full payment at the time of booking. If the trip is canceled, a full refund will be issued. Payment arrangements are not available for day trips.

Unicorn Tours provides trip cancellation insurance for day trips, offering protection against cancellation penalties. The premium is due at the time of booking and varies with the trip cost, stated on individual trip flyers. This insurance safeguards against unexpected medical or other emergencies. With trip cancellation insurance, a full refund is available from 29 days up to the day of departure. Reimbursements extend to those sharing accommodations with the insured, provided they also purchase the trip cancellation insurance.

The cost of trip cancellation insurance with Unicorn Tours is 10% of the total trip cost.

For tours that include airfare, Unicorn Tours provides alternative insurance through various companies, each with varying coverage. To learn the specifics of coverage, please contact our office to request a brochure. Feel free to call us at 978-256-6559 for more details.

Yes, tour guides will be provided for all Unicorn Tours. Our tours are fully escorted by professional tour directors to ensure a guided and enjoyable experience.

Unfortunately, alcoholic beverages are not allowed on the bus. We appreciate your understanding and cooperation to ensure a safe and enjoyable travel experience for all passengers.

Our refund policy for day trips varies by trip. Up to 30 days from departure, a full refund is available, but please check the specific trip flyer for any variations. Within 29 days of departure, trips become non-refundable, with details outlined on the trip flyer. We recommend reviewing the flyer when booking for specific terms.

Unicorn Tours gladly accepts most major credit cards for convenient payment. You can easily process payment by clicking on the Book Now buttons on the sidebars of the tour pages.

Additionally, we welcome payments by check. If opting for check payment, kindly mail it to our address at:

Unicorn Tours
60 Highland Ave. E
Braintree, MS 02184-1600

Purchasing trip cancellation insurance is a wise choice to safeguard your vacation investment. It ensures a full refund of your trip costs if you need to cancel for any reason from 29 days up to the day of departure.

If your roommate has insurance, we recommend purchasing it as well for full protection. In the event your roommate cancels, with insurance, you can choose to cancel and receive a full refund or continue on the tour at the double rate. Without insurance, you won’t be entitled to a full refund, and your status changes from a double to a single rate. For any questions about the motor coach trip cancellation insurance policy, feel free to call our office at 978-256-6559.

To guarantee departures for day trips, Unicorn Tours requires a minimum of 30 passengers. Our transportation is provided by a 55-passenger luxury motor coach for a comfortable travel experience.

Unicorn Tours accommodates passengers with special needs. Requests for special dietary or handicap needs should be made at the time of booking. It’s important to note that late notifications within 48 hours may limit our ability to honor your request. While our employees and transportation vendors cannot physically assist or lift disabled passengers, we recommend that those requiring special assistance travel with a companion capable of providing the needed help. Additionally, wheelchairs, scooters, and walkers can be stored in the baggage compartment on the bus.