Frequently Asked Questions
You can find out important information about our tours by reading our frequently asked questions below. If you have any additional inquiries, please don’t hesitate to contact our team, we would be happy to assist you.
We currently have one primary pick-up location:
- Chelmsford: Burger King at 77 Drum Hill Road
We are sometimes able to add stops for large enough groups. If you have questions, please give us a call.
Note: Parking overnight is at your own risk, daytime parking is allowed.
The type of vehicle used for each tour is determined by the size of the tour groups. For larger groups (25+), we’re able to use a full motorcoach with a restroom on board, similar to the one pictured below
Smaller groups will have a smaller tour van, like the one pictured here.
For van tours with longer drive times, we will include a rest stop as needed.
If you have specific concerns or questions about vehicles for any of our tours, please reach out via phone (978-256-6559) or email (inquiries@unicorntours.com).
For day trips, we require full payment at the time of booking. If the trip is canceled, a full refund will be issued. Payment arrangements are not available for day trips.
Our refund policy for day trips varies by trip. Up to 30 days from departure, a full refund is available, but please check the specific trip flyer for any variations. Within 29 days of departure, trips become non-refundable, with details outlined on the trip flyer. We recommend reviewing the flyer when booking for specific terms.
We're no longer offering our previous insurance, but we do have other cancellation options.
Guests can cancel up to 30 days before any trip and receive a full refund. If you need to cancel after 30 days, you can credit your existing ticket towards a future trip.
We are exploring travel insurance options and will share those when available.
Unicorn Tours gladly accepts most major credit cards for convenient payment. Additionally, we welcome payments by check. If opting for check payment, kindly mail it to our address at:
Unicorn Tours
60 Highland Ave. E
Braintree, MA 02184-1600
For public tours, group minimums vary by tour and will be noted on the tour page. For private tours, we can accommodate groups of any size.
Yes, tour guides will be provided for all Unicorn Tours. Our tours are fully escorted by professional tour directors to ensure a guided and enjoyable experience.
Unicorn Tours accommodates passengers with special needs. Requests for special dietary or handicap needs should be made at the time of booking. It’s important to note that late notifications within 48 hours may limit our ability to honor your request. While our employees and transportation vendors cannot physically assist or lift disabled passengers, we recommend that those requiring special assistance travel with a companion capable of providing the needed help. Additionally, wheelchairs, scooters, and walkers can be stored in the baggage compartment on the bus.
Unfortunately, alcoholic beverages are not allowed on the bus. We appreciate your understanding and cooperation to ensure a safe and enjoyable travel experience for all passengers.
